Freshworks

Customer support and omnichannel communication platform

Free trial not available

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Overview

Ratings

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FAQs

Visit Website

+ Add to compare

Overview

Ratings

Alternatives

Media

FAQs

Overview

Ratings

Alternatives

Media

FAQs

What is Freshworks?

Introducing Freshworks, a cutting-edge software platform that provides an all-in-one solution for customer support and omnichannel communication. Their comprehensive suite includes Customer Service Suite, Freshservice, Freshdesk, Freshsales, Freshchat, and Freshmarketer, all powered by AI. With self-service and conversational support, ticketing capabilities, and streamlined IT operations, Freshworks enhances customer service and support. Their tools also include a customer support platform, CRM, AI-powered chat, and marketing automation

Pricing

Free trial not available

Freshworks User Sentiment

Comprehensive software suite, Omnichannel service optimization, Integrated IT service management, Automated tasks in support
Multiple tools to manage, Steep learning curve, No in-built translation service

Freshworks User Rating

N/A

Freshworks Alternatives

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Inbenta

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Ultimate.ai

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Frequently Asked Questions (FAQs)

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Some top alternatives to Freshworks includes eDesk, Kore.ai, Interactions, Inbenta and Kommunicate.

Freshworks offers pricing model

The starting price is not disclosed by Freshworks. You can visit Freshworks website to get the latest pricing.

Freshworks offers several advantages, including Comprehensive software suite, Omnichannel service optimization, Integrated IT service management, Automated tasks in support, Unified CRM platform and many more functionalities.

The cons of Freshworks may include a Multiple tools to manage, Steep learning curve, No in-built translation service, Lacks advanced CRM features. and Limited omnichannel capabilities

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