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Freshworks vs Inbenta

Freshworks or Inbenta? A Comprehensive Review

	Freshworks Customer support and omnichannel communication platform Visit Website Visit Website	Inbenta Customer support chatbot solution. Visit Website Visit Website

Overview

Description	Introducing Freshworks, a cutting-edge software platform that provides an all-in-one solution for customer support and omnichannel communication. Their comprehensive suite includes Customer Read more +	Inbenta is a reputable company in the field of AI and NLU technology, offering a comprehensive customer support chatbot solution. Their software utilizes Cookiebot, which uses cookies to Read more +
Pricing Options	No free trial Not Available	No free trial Not Available
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Features

Total Features	Features	Features
Unique Features	No features	No features
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Pricing

Pricing Option
Starting From	Not Available	Not Available
	View Detailed Pricing	View Detailed Pricing

Other Details

Customer Types	No customer type information available	No customer type information available
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User Reviews

User Ratings	No Reviews	No Reviews
Pros	Comprehensive software suite Omnichannel service optimization Integrated IT service management Automated tasks in support Unified CRM platform Multichannel marketing for e-commerce Streamlines IT operations Efficient personalized customer support Boosts sales productivity Automates sales tasks	Global leader in NLU Enterprise search solution Ecommerce search functionality Automated support ticketing Advanced knowledge management Personalized content via Cookiebot Social media features integration Website traffic analysis User settings remembered (preferences) Data retention in browser
Cons	Multiple tools to manage Steep learning curve No in-built translation service Lacks advanced CRM features Integration difficulties with external tools Unified platform integration challenges Lack of out-of-the-box features Limited omnichannel capabilities	Uses multiple cookies Stores user data Requires user consent IndexedDB data deletion New conversation overwrites old Relies on third-party providers Collects statistical data Ads displayed based on data No explicit data security features No listed multi-language support

Media and Screenshots

Screenshots

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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