Real-time insights for better customer conversations.
Free trial not available
Overview
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Overview
Ratings
Alternatives
Media
Overview
Ratings
Alternatives
Media
Cresta is an AI-based contact center intelligence platform that offers self-service, live coaching, and post-call insights to optimize customer interactions. It includes solutions such as Cresta Agent Assist, Director, Insights, and Virtual Agent, tailored for sales, customer service, and remote teams in various industries. It provides real-time insights to drive results, improve efficiency, and automate repetitive tasks, making every agent a top performer. By using AI-powered coaching and assistance, it helps teams create personalized playbooks
Pricing
Free trial not available
Real-time customer insights, Self-service capabilities, Live coaching system, Post-call insight generation
Limited industry applications, No multi-language support announced, Absence of customization features
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