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Cresta vs Certainly

Cresta or Certainly? A Comprehensive Review

	Cresta Real-time insights for better customer conversations. Visit Website Visit Website	Certainly Personalised conversational customer support and sales. Visit Website Visit Website

Overview

Description	Cresta is an AI-based contact center intelligence platform that offers self-service, live coaching, and post-call insights to optimize customer interactions. It includes solutions such as Read more +	Certainly, a Conversational AI platform, is dedicated to creating a digital clone of a top-performing salesman for businesses. With its integrated AI, it offers tailored conversational Read more +
Pricing Options	No free trial Not Available	No free trial $2165, month
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Features

Total Features	Features	Features
Unique Features	No features	No features
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Pricing

Pricing Option
Starting From	Not Available	$2165, month
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Other Details

Customer Types	No customer type information available	No customer type information available
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User Reviews

User Ratings	No Reviews	1/5
Pros	Real-time customer insights Self-service capabilities Live coaching system Post-call insight generation Provides variety of solutions (Agent Assist Director Insights Virtual Agent) Helps increase agent effectiveness Efficiency through automation	Personalised customer support Reduces wait times Helps with purchase process Helps with checkout process Manages post-sales support Understands customer intent Provides product recommendations Collects zero-party data Hyper-customizable shopping experiences No-code platform
Cons	Limited industry applications No multi-language support announced Absence of customization features Mandatory live coaching Limited insights customization No trial version available No standalone QA tool Bespoke playbook requirement Reliance on in-depth data No offline functionality	Not open source Limited language support Limited compatibility No stated confidentiality measures Depends on third-party integrations Potential limitations for customization Requires plug-ins for full functionality No specific privacy data handling

Media and Screenshots

Screenshots

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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