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Cresta 

Cresta

Cresta

Real-time insights for better customer conversations.

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Overview

Description

Cresta is an AI-based contact center intelligence platform that offers self-service, live coaching, and post-call insights to optimize customer interactions. It includes solutions such as

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Pricing Options

  • No free trial
  • Not Available
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Features

Total Features

Features

Unique Features

No features

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Pricing

Pricing Option

    Starting From

    • Not Available
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    Other Details

    Customer Types

    • No customer type information available
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    User Reviews

    User Ratings

    No Reviews

    Pros

    • Real-time customer insights

    • Self-service capabilities

    • Live coaching system

    • Post-call insight generation

    • Provides variety of solutions (Agent Assist

    • Director

    • Insights

    • Virtual Agent)

    • Helps increase agent effectiveness

    • Efficiency through automation

    Cons

    • Limited industry applications

    • No multi-language support announced

    • Absence of customization features

    • Mandatory live coaching

    • Limited insights customization

    • No trial version available

    • No standalone QA tool

    • Bespoke playbook requirement

    • Reliance on in-depth data

    • No offline functionality

    Media and Screenshots

    Screenshots

    Cresta

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