Neither Resolve247 nor eDesk offers a free trial.
Pricing for Resolve247 Starts at $14/month whereas for eDesk Starts at $89/month.
Resolve247 offers several advantages, including 24/7 customer support, Instant response, Knowledge base training, Website integration, Automatic repetitive question handling and many more functionalities.
The cons of Resolve247 may include a Requires website/code integration, Training limited to own knowledgebase, Depends on existing support system, No multi-channel integration. and High-tier features are expensive
eDesk offers several advantages, including Ecommerce-focused customer service, Consolidates customer support issues, Centralized system for channels, Tracks and responds interactions, Team-wide collaboration support and many more functionalities.
The cons of eDesk may include a Lacks customizability, Restricted to eCommerce businesses, No multi-language support, Limited third-party add-ons. and No mobile app
