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Inbenta vs Ebi

Inbenta or Ebi? A Comprehensive Review

Inbenta

Inbenta

Customer support chatbot solution.

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Ebi

Ebi

Assisted platform for customer service and support.

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Overview

Description

Inbenta is a reputable company in the field of AI and NLU technology, offering a comprehensive customer support chatbot solution. Their software utilizes Cookiebot, which uses cookies to

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EBI, an assisted platform for customer service and support, is a smart solution for businesses. With its advanced features such as natural language processing, text-to-speech, and AI-driven

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Pricing Options

  • No free trial
  • Not Available
  • No free trial
  • $123, month
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Features

Total Features

Features
Features

Unique Features

No features

No features

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Pricing

Pricing Option

      Starting From

      • Not Available
      • $123, month
      View Detailed Pricing
      View Detailed Pricing

      Other Details

      Customer Types

      • No customer type information available
      • No customer type information available
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      User Reviews

      User Ratings

      No Reviews

      No Reviews

      Pros

      • Global leader in NLU

      • Enterprise search solution

      • Ecommerce search functionality

      • Automated support ticketing

      • Advanced knowledge management

      • Personalized content via Cookiebot

      • Social media features integration

      • Website traffic analysis

      • User settings remembered (preferences)

      • Data retention in browser

      • Handles 85% of routine enquiries

      • Set-up process takes minutes

      • Natural language processing

      • Text-to-speech

      • Managed service available

      • Encrypted connection

      • Secure data storage

      • Increases customer satisfaction

      • Increases capacity

      • Lowers costs

      Cons

      • Uses multiple cookies

      • Stores user data

      • Requires user consent

      • IndexedDB data deletion

      • New conversation overwrites old

      • Relies on third-party providers

      • Collects statistical data

      • Ads displayed based on data

      • No explicit data security features

      • No listed multi-language support

      • No multilingual support

      • Lacks API integration

      • Not fully customizable

      • Not open source

      • Lack of real-time analytics

      • No mobile application

      • Setup not user-friendly

      • Limited customer support channels

      • No personal data control features

      • Lacks data export functionality

      Media and Screenshots

      Screenshots

      Inbenta
      Ebi

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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