Certainly or Conversica? A Comprehensive Review

Personalised customer support

Reduces wait times

Helps with purchase process

Helps with checkout process

Manages post-sales support

Understands customer intent

Provides product recommendations

Collects zero-party data

Hyper-customizable shopping experiences

No-code platform

Initiates

continues conversations

Multi-channel communication

Reduces sales teams' workload

Virtual assistant for lead qualification

Manages appointment setting

Re-engages with previous contacts

Integrates with CRM platforms

Salesforce integration

Tracks progress of conversations

Not open source

Limited language support

Limited compatibility

No stated confidentiality measures

Depends on third-party integrations

Potential limitations for customization

Requires plug-ins for full functionality

No specific privacy data handling

Limited channel integrations

Dependent on CRM data

Limited Customizable responses

Inefficient at complex conversations

Deciphering user inputs is flawed

Not fully autonomous

Requires manual effort

Limited analytics capabilities

Doesn't work offline

No mobile application