Balto

Real-Time Guidance Platform for Contact Centers powered by AI

Free trial not available

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Overview

Ratings

Alternatives

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FAQs

Visit Website

+ Add to compare

Overview

Ratings

Alternatives

Media

FAQs

Overview

Ratings

Alternatives

Media

FAQs

What is Balto?

Balto is an innovative platform that leverages artificial intelligence to provide real-time guidance to contact center agents. This powerful tool ensures effective communication during calls, resulting in happier customers and increased revenue. Along with real-time guidance and coaching capabilities, Balto also offers automated note-taking, conversational analysis, and Quality Assurance (QA). It seamlessly integrates with over 60 softphones and numerous contact center and unified communications systems, streamlining workflows and expediting implementation. With its wide applicability across various industries

Pricing

Free trial not available

Balto User Sentiment

Real-time guidance, Real-time coaching, Automated note-taking, Quality Assurance
Limited language support, Narrow integration scope, Real-time coaching dependency

Balto User Rating

N/A

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Frequently Asked Questions (FAQs)

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Some top alternatives to Balto includes eDesk, Kore.ai, Interactions, Inbenta and Kommunicate.

Balto offers pricing model

The starting price is not disclosed by Balto. You can visit Balto website to get the latest pricing.

Balto offers several advantages, including Real-time guidance, Real-time coaching, Automated note-taking, Quality Assurance, Conversational analysis and many more functionalities.

The cons of Balto may include a Limited language support, Narrow integration scope, Real-time coaching dependency, Over-reliance on softphones. and Limited industry applicability

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