Real-Time Guidance Platform for Contact Centers powered by AI
Free trial not available
Overview
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Overview
Ratings
Alternatives
Media
Overview
Ratings
Alternatives
Media
Balto is an innovative platform that leverages artificial intelligence to provide real-time guidance to contact center agents. This powerful tool ensures effective communication during calls, resulting in happier customers and increased revenue. Along with real-time guidance and coaching capabilities, Balto also offers automated note-taking, conversational analysis, and Quality Assurance (QA). It seamlessly integrates with over 60 softphones and numerous contact center and unified communications systems, streamlining workflows and expediting implementation. With its wide applicability across various industries
Pricing
Free trial not available
Real-time guidance, Real-time coaching, Automated note-taking, Quality Assurance
Limited language support, Narrow integration scope, Real-time coaching dependency
Centralize, personalize, automate, and measure ecommerce customer support.
Automated interaction via virtual assistant platform.
Enhanced communication, optimized engagement.
Customer support chatbot solution.
Scale your customer service with AI-powered automation.
Assisted platform for customer service and support.
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