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Balto 

Balto

Balto

Real-Time Guidance Platform for Contact Centers powered by AI

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Overview

Description

Balto is an innovative platform that leverages artificial intelligence to provide real-time guidance to contact center agents. This powerful tool ensures effective communication during

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Pricing Options

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Features

Total Features

Features

Unique Features

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Pricing

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    Starting From

    • Not Available
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    Other Details

    Customer Types

    • No customer type information available
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    User Reviews

    User Ratings

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    Pros

    • Real-time guidance

    • Real-time coaching

    • Automated note-taking

    • Quality Assurance

    • Conversational analysis

    • Simplifies agent workflows

    • Integrates with 60+ softphones

    • Quick implementation process

    • Versatility across industries

    • Real-time assistance for agents

    Cons

    • Limited language support

    • Narrow integration scope

    • Real-time coaching dependency

    • Over-reliance on softphones

    • Automated notes may lack context

    • Predominantly call-center focused

    • Standardized conversational analysis

    • Lacks customizable features

    • Requires immediate managerial intervention

    • Limited industry applicability

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    Balto

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