Sales AI Chatbot by Reply.io or Certainly? A Comprehensive Review

Transforms traffic into leads

Automates inbound

outbound sales

User-defined goal guidance

Integration with knowledge base

Various data sources training

In-chat meeting booking

Calendar integration

Streamlines conversion process

Collaborates with Sales Sequences

Personalised customer support

Reduces wait times

Helps with purchase process

Helps with checkout process

Manages post-sales support

Understands customer intent

Provides product recommendations

Collects zero-party data

Hyper-customizable shopping experiences

No-code platform

Charges per captured contact

Limited to Reply sales sequences

Training from various data sources required

Integration with company's knowledge base necessary

No native mobile application

No multichannel support

Not suitable for non-sales tasks

Complexity in goal setting

No live agent takeover

Pricing starts relatively high

Not open source

Limited language support

Limited compatibility

No stated confidentiality measures

Depends on third-party integrations

Potential limitations for customization

Requires plug-ins for full functionality

No specific privacy data handling