Open offers Free Trial, but eDesk does not.
Open is designed for and undefined.
The starting price of eDesk begins at $89/month, while pricing details for Open are unavailable.
Open offers several advantages, including Cost-Efficiency, No Waiting Times, High Customizability, Comprehensive Support and many more functionalities.
The cons of Open may include a Initial Setup Complexity, AI Limitations.
eDesk offers several advantages, including Ecommerce-focused customer service, Consolidates customer support issues, Centralized system for channels, Tracks and responds interactions, Team-wide collaboration support and many more functionalities.
The cons of eDesk may include a Lacks customizability, Restricted to eCommerce businesses, No multi-language support, Limited third-party add-ons. and No mobile app
