Neither NICE CXone nor Diyva offers a free trial.
The starting price of NICE CXone begins at $71/month, while pricing details for Diyva are unavailable.
NICE CXone offers several advantages, including Unifies multi-channel interactions, Quick cloud-based deployment, Improves customer experience at scale, Real-time agent guidance tools, Analytical insights for improvement and many more functionalities.
The cons of NICE CXone may include a Cloud-based only, Potentially complex set up, No on-premise deployment option, No explicit multi-language support. and Dependence on third-party integrations
Diyva offers several advantages, including Enhanced customer engagement, Human-like chatbot interactions, Real-time data insights, Anticipating customer needs capability, Multilingual customer service and many more functionalities.
The cons of Diyva may include a No offline functionality, No free version, Lack of customization options, Unknown data privacy policies. and No dedicated mobile application
