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Gorgias vs Kore.ai

Gorgias or Kore.ai? A Comprehensive Review

	Gorgias Provide multichannel customer service from a single app. Visit Website Visit Website	Kore.ai Automated interaction via virtual assistant platform. Visit Website Visit Website

Overview

Description	Gorgias, a premier helpdesk tool tailored for e-commerce stores, streamlines customer service by centralizing all support channels within one app. Its advanced automation capabilities Read more +	Kore.ai is a virtual assistant platform that streamlines interactions through automation. The AI-powered platform, known for its Experience Optimization (XO), seamlessly combines Read more +
Pricing Options	No free trial $360, month	No free trial Not Available
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Features

Total Features	Features	Features
Unique Features	No features	No features
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Pricing

Pricing Option
Starting From	$360, month	Not Available
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Other Details

Customer Types	No customer type information available	No customer type information available
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User Reviews

User Ratings	1/5	No Reviews
Pros	E-commerce specific All-in-one support inbox Multichannel customer service Integrated with popular e-commerce platforms Automation features Instant resolutions Automated support ticket management Automatic return processing Auto-sends tracking information Discount code generation	Automates front and back-office interactions Optimized for every industry Supports Customer Experience and Employee Experience Offers industry-specific products (BankAssist HealthAssist etc.) Provides training resources (white papers case studies webinars) Support in English
Cons	Limited to e-commerce stores Automations may be restrictive Not all e-commerce platforms supported No self-service option mentioned No sentiment analysis mentioned Possible steep learning curve	Limited language support Overloaded with features No integration with workflow engine Missing concrete pricing information Not user-friendly for non-tech persons

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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