Gladly Sidekick vs Kore.ai

Gladly Sidekick or Kore.ai? A Comprehensive Review

Gladly Sidekick

Gladly Sidekick

Custom support for inquiries and issues.

Kore.ai

Kore.ai

Automated interaction via virtual assistant platform.

Overview

Description

Gladly Sidekick is a custom support platform that aims to enhance customer service by utilizing AI and automation. It works alongside Gladly Hero, a people-centered platform for

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Kore.ai is a virtual assistant platform that streamlines interactions through automation. The AI-powered platform, known for its Experience Optimization (XO), seamlessly combines

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Pricing Options

  • No free trial
  • $180, month
  • No free trial
  • Not Available

Features

Total Features

Features
Features

Unique Features

No features

No features

Pricing

Pricing Option

      Starting From

      • $180, month
      • Not Available

      Other Details

      Customer Types

      • No customer type information available
      • No customer type information available

      User Reviews

      User Ratings

      No Reviews

      No Reviews

      Pros

      • Personalized self-service

      • Works with Gladly Hero

      • No-code automation

      • Executes transactions

      • Customer issue resolution

      • Streamlines routine tasks

      • Matches customers to agents

      • Reduces agent workload

      • Integration with Thankful

      • Self Service Threads

      • Automates front and back-office interactions

      • Optimized for every industry

      • Supports Customer Experience and Employee Experience

      • Offers industry-specific products (BankAssist

      • HealthAssist

      • etc.)

      • Provides training resources (white papers

      • case studies

      • webinars)

      • Support in English

      Cons

      • No multilingual support

      • Limited transactions automation

      • Requires high brand-voice understanding

      • No proactive customer engagement

      • Relies heavily on pre-existing data

      • Brand-specific customization required

      • Unspecified scalability capabilities

      • Limited language support

      • Overloaded with features

      • No integration with workflow engine

      • Missing concrete pricing information

      • Not user-friendly for non-tech persons

      Media and Screenshots

      Screenshots

      Gladly Sidekick
      Kore.ai

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