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Gladly Sidekick vs Knowmax

Gladly Sidekick or Knowmax? A Comprehensive Review

Gladly Sidekick

Gladly Sidekick

Custom support for inquiries and issues.

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Knowmax

Knowmax

Omnichannel knowledge boosts customer engagement.

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Overview

Description

Gladly Sidekick is a custom support platform that aims to enhance customer service by utilizing AI and automation. It works alongside Gladly Hero, a people-centered platform for

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Experience the power of Knowmax, the ultimate omnichannel knowledge management platform that revolutionizes customer engagement. Utilizing advanced AI technology, Knowmax simplifies complex

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Pricing Options

  • No free trial
  • $180, month
  • No free trial
  • Not Available
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Features

Total Features

Features
Features

Unique Features

No features

No features

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Pricing

Pricing Option

      Starting From

      • $180, month
      • Not Available
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      View Detailed Pricing

      Other Details

      Customer Types

      • No customer type information available
      • No customer type information available
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      User Reviews

      User Ratings

      No Reviews

      No Reviews

      Pros

      • Personalized self-service

      • Works with Gladly Hero

      • No-code automation

      • Executes transactions

      • Customer issue resolution

      • Streamlines routine tasks

      • Matches customers to agents

      • Reduces agent workload

      • Integration with Thankful

      • Self Service Threads

      • Omnichannel knowledge support

      • Improves customer engagement

      • Helpful decision trees

      • Visual device guides

      • Learning management solutions

      • Eliminates information silos

      • Google-like search engine

      • Cognitive decision trees

      • Automates response handling

      • Streamlines customer service

      Cons

      • No multilingual support

      • Limited transactions automation

      • Requires high brand-voice understanding

      • No proactive customer engagement

      • Relies heavily on pre-existing data

      • Brand-specific customization required

      • Unspecified scalability capabilities

      • Lacks API integration

      • No offline access

      • Limited customization options

      • Inadequate reporting capabilities

      • Might have performance issues

      • Complicated UI design

      • Narrow industry implementation

      • No mobile application

      • Limited language support

      • Limited users scaling

      Media and Screenshots

      Screenshots

      Gladly Sidekick
      Knowmax

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