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Gladly Sidekick vs Ebi

Gladly Sidekick or Ebi? A Comprehensive Review

	Gladly Sidekick Custom support for inquiries and issues. Visit Website Visit Website	Ebi Assisted platform for customer service and support. Visit Website Visit Website

Overview

Description	Gladly Sidekick is a custom support platform that aims to enhance customer service by utilizing AI and automation. It works alongside Gladly Hero, a people-centered platform for Read more +	EBI, an assisted platform for customer service and support, is a smart solution for businesses. With its advanced features such as natural language processing, text-to-speech, and AI-driven Read more +
Pricing Options	No free trial $180, month	No free trial $123, month
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Features

Total Features	Features	Features
Unique Features	No features	No features
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Pricing

Pricing Option
Starting From	$180, month	$123, month
	View Detailed Pricing	View Detailed Pricing

Other Details

Customer Types	No customer type information available	No customer type information available
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User Reviews

User Ratings	No Reviews	No Reviews
Pros	Personalized self-service Works with Gladly Hero No-code automation Executes transactions Customer issue resolution Streamlines routine tasks Matches customers to agents Reduces agent workload Integration with Thankful Self Service Threads	Handles 85% of routine enquiries Set-up process takes minutes Natural language processing Text-to-speech Managed service available Encrypted connection Secure data storage Increases customer satisfaction Increases capacity Lowers costs
Cons	No multilingual support Limited transactions automation Requires high brand-voice understanding No proactive customer engagement Relies heavily on pre-existing data Brand-specific customization required Unspecified scalability capabilities	No multilingual support Lacks API integration Not fully customizable Not open source Lack of real-time analytics No mobile application Setup not user-friendly Limited customer support channels No personal data control features Lacks data export functionality

Media and Screenshots

Screenshots

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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