Desku or Forethought? A Comprehensive Review

Unified communication platform

Integrated live chat

Email and social integration

Customized solutions for industries

Shared email inboxes

Social media inboxes

Customer knowledge base

E-commerce platform support

Real-time assistance

Intuitive platform

Automated customer support

Language modeling prediction

Effective and rapid responses

Multi-feature platform

Automates answers

Enriches cases with sentiment

Prioritizes and routes urgency

Empowers agents with knowledge

Tracks performance in real time

Integrable with support platforms

No included pricing information

No mobile app noted

Lack of integrations listed

Features dependent on upcoming updates

Possibly complex platform navigation

Overwhelming amount of features

Potential lack of user tutorials

Limited social media platforms support

Lack of multilingual support

No mention of scalability

No multilingual support mentioned

No specific tool integration mentioned

Not specified for small businesses

No offline support tools

Lack of advanced analytics

No free trial or version

Requires data for training

No customizable chat interface

Limited sector-specific customization

No voice chat support