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eDesk vs Kore.ai

eDesk or Kore.ai? A Comprehensive Review

	eDesk Centralize, personalize, automate, and measure ecommerce customer support. Visit Website Visit Website	Kore.ai Automated interaction via virtual assistant platform. Visit Website Visit Website

Overview

Description	eDesk is the ultimate solution for eCommerce businesses seeking to streamline their customer support process. With its tagline of "Centralize, personalize, automate, and measure," eDesk Read more +	Kore.ai is a virtual assistant platform that streamlines interactions through automation. The AI-powered platform, known for its Experience Optimization (XO), seamlessly combines Read more +
Pricing Options	No free trial $89, month	No free trial Not Available
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Features

Total Features	Features	Features
Unique Features	No features	No features
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Pricing

Pricing Option
Starting From	$89, month	Not Available
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Other Details

Customer Types	No customer type information available	No customer type information available
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User Reviews

User Ratings	No Reviews	No Reviews
Pros	Ecommerce-focused customer service Consolidates customer support issues Centralized system for channels Tracks and responds interactions Team-wide collaboration support Unified analytics for performance Generates requests for reviews No-code integration support Integration with multiple eCommerce platforms Tailored for eCommerce businesses	Automates front and back-office interactions Optimized for every industry Supports Customer Experience and Employee Experience Offers industry-specific products (BankAssist HealthAssist etc.) Provides training resources (white papers case studies webinars) Support in English
Cons	Lacks customizability Restricted to eCommerce businesses No multi-language support Limited third-party add-ons Complex setup Insufficient for non-sales queries Limited team-wide collaboration features Unimpressive reporting capabilities Limited native integrations No mobile app	Limited language support Overloaded with features No integration with workflow engine Missing concrete pricing information Not user-friendly for non-tech persons

Media and Screenshots

Screenshots

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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