Deflekt or Gladly Sidekick? A Comprehensive Review

Automates customer support emails

Dashboard for monitoring metrics

Deflection rates observable

Supports external integrations

Supports multiple languages

Fallback scenario functionality

Data extraction feature

Email reply customization

Various plan options

Free plan availability

Personalized self-service

Works with Gladly Hero

No-code automation

Executes transactions

Customer issue resolution

Streamlines routine tasks

Matches customers to agents

Reduces agent workload

Integration with Thankful

Self Service Threads

No refunds for canceled plans

Language detection not present

Limited deflections in free plan

Depends on chatbot's effectiveness

Possible delay due to deactivation

Dashboard might not track everything

Limited inbox aliases

Potential mismatch due to multilanguage

Requires setting up multiple inboxes for different languages

No multilingual support

Limited transactions automation

Requires high brand-voice understanding

No proactive customer engagement

Relies heavily on pre-existing data

Brand-specific customization required

Unspecified scalability capabilities