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Deflekt vs Freshworks

Deflekt or Freshworks? A Comprehensive Review

	Deflekt Automated customer support email replies with chatbot Visit Website Visit Website	Freshworks Customer support and omnichannel communication platform Visit Website Visit Website

Overview

Description	Introducing Deflekt, the ultimate solution for efficient customer support email management. With its advanced AI technology, Deflekt.ai automates email replies, saving valuable time for Read more +	Introducing Freshworks, a cutting-edge software platform that provides an all-in-one solution for customer support and omnichannel communication. Their comprehensive suite includes Customer Read more +
Pricing Options	No free trial $17, month	No free trial Not Available
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Features

Total Features	Features	Features
Unique Features	No features	No features
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Pricing

Pricing Option
Starting From	$17, month	Not Available
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Other Details

Customer Types	No customer type information available	No customer type information available
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User Reviews

User Ratings	5/5	No Reviews
Pros	Automates customer support emails Dashboard for monitoring metrics Deflection rates observable Supports external integrations Supports multiple languages Fallback scenario functionality Data extraction feature Email reply customization Various plan options Free plan availability	Comprehensive software suite Omnichannel service optimization Integrated IT service management Automated tasks in support Unified CRM platform Multichannel marketing for e-commerce Streamlines IT operations Efficient personalized customer support Boosts sales productivity Automates sales tasks
Cons	No refunds for canceled plans Language detection not present Limited deflections in free plan Depends on chatbot's effectiveness Possible delay due to deactivation Dashboard might not track everything Limited inbox aliases Potential mismatch due to multilanguage Requires setting up multiple inboxes for different languages	Multiple tools to manage Steep learning curve No in-built translation service Lacks advanced CRM features Integration difficulties with external tools Unified platform integration challenges Lack of out-of-the-box features Limited omnichannel capabilities

Media and Screenshots

Screenshots

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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