Converso.io or Knowmax? A Comprehensive Review

Multi-platform operation

Seamless transition to human agents

Significant reduction in message volumes

Automated basic query handling

Complex queries assigned to humans

Retention of all chat history

Access to company's knowledge base

Redirection of comprehensive queries

Under-development customer portal

Chat history review

Omnichannel knowledge support

Improves customer engagement

Helpful decision trees

Visual device guides

Learning management solutions

Eliminates information silos

Google-like search engine

Cognitive decision trees

Automates response handling

Streamlines customer service

Customer portal under development

No integration with Instagram or Slack

Company-specific data required for training

No multi-language support mentioned

GDPR issues with archiving personal messages

No native CRM integration mentioned

WhatsApp connection needs business API

No specifics on system security

Lacks API integration

No offline access

Limited customization options

Inadequate reporting capabilities

Might have performance issues

Complicated UI design

Narrow industry implementation

No mobile application

Limited language support

Limited users scaling