Ebi or Netomi? A Comprehensive Review

Handles 85% of routine enquiries

Set-up process takes minutes

Natural language processing

Text-to-speech

Managed service available

Encrypted connection

Secure data storage

Increases customer satisfaction

Increases capacity

Lowers costs

Automated customer service

Resolves 80% routine queries

Advanced platform

Supports over 100 languages

Increase team capacity 5x

90% ticket resolution rate

Integrates with all customer communication software

Deep conversational channel integration

Features autopilot and co-pilot modes

Uses deep learning technology

No multilingual support

Lacks API integration

Not fully customizable

Not open source

Lack of real-time analytics

No mobile application

Setup not user-friendly

Limited customer support channels

No personal data control features

Lacks data export functionality

Requires third-party integrations

Lacks standalone features

Requires deep learning expertise

No offline capabilities

No explicit data privacy features

Overdependence on historical data

Limited customization options

Predetermined support languages

Co-pilot mode may slow responses

Limited to enterprise-level customers