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Cognigy vs Gupshup

Cognigy or Gupshup? A Comprehensive Review

Cognigy

Cognigy

Generative and conversational AI powered customer service agents for your business.

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Gupshup

Gupshup

Build AI-powered chatbots to automate customer engagement.

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Overview

Description

Introducing Cognigy, a leading AI platform that leverages the power of generative and conversational technology to enhance customer service experiences for businesses. With Cognigy,

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Gupshup is a powerful suite of AI-driven tools, perfect for streamlining customer engagement through automated conversations. It offers a range of features to easily create and manage

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Pricing Options

  • No free trial
  • Not Available
  • No free trial
  • Not Available
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Features

Total Features

Features
Features

Unique Features

No features

No features

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Pricing

Pricing Option

      Starting From

      • Not Available
      • Not Available
      View Detailed Pricing
      View Detailed Pricing

      Other Details

      Customer Types

      • No customer type information available
      • No customer type information available
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      User Reviews

      User Ratings

      No Reviews

      No Reviews

      Pros

      • Generates customer service experiences

      • Transforms contact center experiences

      • Serves various industries

      • Seamless integration with multiple platforms

      • Virtual Agents for automation

      • Voice Gateway for connectivity

      • Multimodal CX for cross-channel journeys

      • Agent Copilot for agent assistance

      • Reporting and analytics suite

      • Continual platform updates

      • Enhances customer engagement

      • Automates diverse customer interactions

      • Maximizes customer lifetime value

      • Conversation Cloud for CX management

      • Multichannel messaging ability

      • Pre-approved WhatsApp templates

      • Real-time

      • two-way conversations

      • Bot Studio for chatbot creation

      • Agent Assist feature

      Cons

      • No free trial

      • Limited integrations

      • Requires coding knowledge

      • Complicated platform for beginners

      • Limited customer support

      • High cost

      • Limited languages supported

      • Accessibly issues

      • Doesn't support non-English languages

      • No mobile application

      • Learning curve for ACE LLM

      • Doesn't include video/voice chat

      • No auto-update feature

      • Complex bot building tools

      • Lack of third-party integrations

      • Limited customization options

      • Pricing not disclosed

      • Solution too broad

      Media and Screenshots

      Screenshots

      Cognigy
      Gupshup

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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