Gupshup users appreciate its Enhances customer engagement, Automates diverse customer interactions, Maximizes customer lifetime value, Conversation Cloud for CX management, Multichannel messaging ability, Pre-approved WhatsApp templates, Real-time, two-way conversations, Bot Studio for chatbot creation, Agent Assist feature, Data security for users, Omnichannel solution, Integration with various channels, Usable across industries, Automates customer acquisition, Cost-effective service, Personalized customer dialogues, Bot and Campaign Managers, Pre-built business conversation models, Supports WhatsApp, SMS, Google's Business Messaging, All-in-one tool for managing ads, Unified customer profiles, Enterprise grade security, Delivers multichannel rich media, Conversational automation for all industries, Can automate ~80% of queries, Supports smart routing for queries, Supports scalability in customer support, ZERO code conversational journey creation, Supports 30+ messaging channels, Allows automation across multiple channels, Facilitates direct orders and payments, Manages home delivery and marketing, Transforms patient-doctor engagement
and Improves booking and travel experience, though some note a
Doesn't support non-English languages, No mobile application, Learning curve for ACE LLM, Doesn't include video/voice chat, No auto-update feature, Complex bot building tools, Lack of third-party integrations, Limited customization options, Pricing not disclosed, Solution too broad
and untargeted.