Actual Chat or Gupshup? A Comprehensive Review

Real-time audio

Live transcription

Instant text from voice

Streaming voice and text

Anonymity feature

Audio or text replay

Improves speech clarity

Supports hearing impaired users

Transcript for every conversation

Effective for various use cases

Enhances customer engagement

Automates diverse customer interactions

Maximizes customer lifetime value

Conversation Cloud for CX management

Multichannel messaging ability

Pre-approved WhatsApp templates

Real-time

two-way conversations

Bot Studio for chatbot creation

Agent Assist feature

Requires good internet connectivity

Ineffective without clear speech

Anonymity feature may encourage misuse

Transcription errors possible

Doesn't support non-verbal communication

Might not support all languages

Dependent on voice clarity

No explicit data security details

Requires user adaptability for effectiveness

May struggle in noisy environments

Doesn't support non-English languages

No mobile application

Learning curve for ACE LLM

Doesn't include video/voice chat

No auto-update feature

Complex bot building tools

Lack of third-party integrations

Limited customization options

Pricing not disclosed

Solution too broad