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Zendesk Service Suite vs Ebi

Zendesk Service Suite or Ebi? A Comprehensive Review

Zendesk Service Suite logo

Zendesk Service Suite

Elevate customer service with omnichannel support, AI automation, and real-time analytics.

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Ebi

Ebi

Assisted platform for customer service and support.

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Overview

Description

Zendesk Service Suite is a leading customer service software that enables companies to provide top-notch support through omnichannel assistance, AI automation, and real-time metrics. Its

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EBI, an assisted platform for customer service and support, is a smart solution for businesses. With its advanced features such as natural language processing, text-to-speech, and AI-driven

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Pricing Options

  • No free trial
  • $69, month
  • No free trial
  • $123, month
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Features

Total Features

4 Features
Features

Unique Features

    No features

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    Pricing

    Pricing Option

        Starting From

        • $69, month
        • $123, month
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        View Detailed Pricing

        Other Details

        Customer Types

        • Academics
        • Corporations
        • Healthcare Professionals
        • Startups
        • Uncommon Use Cases
        • No customer type information available
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        User Reviews

        User Ratings

        No Reviews

        No Reviews

        Pros

        • Enhanced Customer Satisfaction

        • Increased Productivity

        • Scalability

        • Rich Integration Ecosystem

        • Handles 85% of routine enquiries

        • Set-up process takes minutes

        • Natural language processing

        • Text-to-speech

        • Managed service available

        • Encrypted connection

        • Secure data storage

        • Increases customer satisfaction

        • Increases capacity

        • Lowers costs

        Cons

        • Cost Considerations

        • Complexity in Setup

        • Learning Curve

        • No multilingual support

        • Lacks API integration

        • Not fully customizable

        • Not open source

        • Lack of real-time analytics

        • No mobile application

        • Setup not user-friendly

        • Limited customer support channels

        • No personal data control features

        • Lacks data export functionality

        Media and Screenshots

        Screenshots

        Zendesk Service Suite featured
        Ebi

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        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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