Userdesk or Email AI for E-Commerce by 1hero? A Comprehensive Review

Trains chatbot with Notion pages

Trains chatbot from websites

Trains chatbot using PDFs

Customizable customer support chat

Brand color customization

Chatbot widget embedding

Continuous learning from updated content

Provides up-to-date information

Automates customer support

Suitable for offline users

Optimizes ecommerce customer support

Handles routine customer inquiries

Offers draft and auto mode

Integrates with Gmail

Integrated with Shopify

Answers order

tracking

warranty queries

Average response time 60 minutes

Customizable Gmail filters

Training limited to Notion content

Lacks multi-language support

No voice-assist feature

Limited customization options

Dependent on updates in Notion

No mobile app support

Lacks third-party integration

No built-in sentiment analysis

Missing user authentication options

No manual override for chatbot

Limited to Shopify integration

Only Gmail for email

Not free for autopilot mode

Limited number of emails for Explorer Plan

Cost per response generated

No obvious API access

Must upload SOP/FAQ

Adaptation requires modifying SOP/FAQ

Elf-adjustment only based on previous interactions

Reply time in explorer plan