Tawk or Inbenta? A Comprehensive Review

Free comprehensive chat tools

Includes live chat software

Real-time traffic monitoring

Interactivity with website visitors

In-built CRM tool

Contacts management and organization

Help Center feature for self-service

Provision of Chat Pages for customization

Supports team chat for collaboration

Efficient response to customer inquiries

Global leader in NLU

Enterprise search solution

Ecommerce search functionality

Automated support ticketing

Advanced knowledge management

Personalized content via Cookiebot

Social media features integration

Website traffic analysis

User settings remembered (preferences)

Data retention in browser

Limited bot training capabilities

Lacks on-premise solution

Dependent on Google Cloud

Limited customization options

Potential latency issues

No data backup options

No multi-channel support

Hiring chat agents costs

Not suitable for heavy traffic

New features might be unstable

Uses multiple cookies

Stores user data

Requires user consent

IndexedDB data deletion

New conversation overwrites old

Relies on third-party providers

Collects statistical data

Ads displayed based on data

No explicit data security features

No listed multi-language support