Tawk vs Ebi

Tawk or Ebi? A Comprehensive Review

Tawk

Tawk

100% Free Live Chat Software for your website.

Ebi

Ebi

Assisted platform for customer service and support.

Overview

Description

Tawk is a free chat platform designed specifically for websites. With a range of comprehensive tools, it helps businesses monitor and engage with their website visitors in real-time. It

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EBI, an assisted platform for customer service and support, is a smart solution for businesses. With its advanced features such as natural language processing, text-to-speech, and AI-driven

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Pricing Options

  • Free Trial available
  • Not Available
  • Free Trial available
  • $123, month

Features

Total Features

Features
Features

Unique Features

No features

No features

Pricing

Pricing Option

      Starting From

      • Not Available
      • $123, month

      Other Details

      Customer Types

      • No customer type information available
      • No customer type information available

      User Reviews

      User Ratings

      No Reviews

      No Reviews

      Pros

      • Free comprehensive chat tools

      • Includes live chat software

      • Real-time traffic monitoring

      • Interactivity with website visitors

      • In-built CRM tool

      • Contacts management and organization

      • Help Center feature for self-service

      • Provision of Chat Pages for customization

      • Supports team chat for collaboration

      • Efficient response to customer inquiries

      • Handles 85% of routine enquiries

      • Set-up process takes minutes

      • Natural language processing

      • Text-to-speech

      • Managed service available

      • Encrypted connection

      • Secure data storage

      • Increases customer satisfaction

      • Increases capacity

      • Lowers costs

      Cons

      • Limited bot training capabilities

      • Lacks on-premise solution

      • Dependent on Google Cloud

      • Limited customization options

      • Potential latency issues

      • No data backup options

      • No multi-channel support

      • Hiring chat agents costs

      • Not suitable for heavy traffic

      • New features might be unstable

      • No multilingual support

      • Lacks API integration

      • Not fully customizable

      • Not open source

      • Lack of real-time analytics

      • No mobile application

      • Setup not user-friendly

      • Limited customer support channels

      • No personal data control features

      • Lacks data export functionality

      Media and Screenshots

      Screenshots

      Tawk
      Ebi

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      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Yes, both Tawk and Ebi offer a Free Trial.

      The starting price of Ebi begins at $123/month, while pricing details for Tawk are unavailable.

      Tawk offers several advantages, including Free comprehensive chat tools, Includes live chat software, Real-time traffic monitoring, Interactivity with website visitors, In-built CRM tool and many more functionalities.

      The cons of Tawk may include a Limited bot training capabilities, Lacks on-premise solution, Dependent on Google Cloud, Limited customization options. and New features might be unstable

      Ebi offers several advantages, including Handles 85% of routine enquiries, Set-up process takes minutes, Natural language processing, Text-to-speech, Managed service available and many more functionalities.

      The cons of Ebi may include a No multilingual support, Lacks API integration, Not fully customizable, Not open source. and Lacks data export functionality

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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