Automates customer support workflows

Incorporates Large Language Models

Tailored to company's conversation history

Identifies support coverage gaps

Automatically generates knowledge articles

Provides suggested responses to agents

Responses based on ticket context

Individualized workflows for specific industries

Generates proactive insights

Predicts

Depending on company's conversation history

Limited specific industry adaptation

Limitations in integrations offered

Potential privacy concerns

Accuracy of generated responses

Empathy levels in conversations

Requires extensive training

Platform-specific functionality