Sapling or Ebi? A Comprehensive Review

Integrates with popular messaging platforms

Real-time response suggestions

Retrieves responses from team bank

Offers Autocomplete Everywhere™

Catches 60% more language errors

Snippet library for knowledge sharing

Text expansion shortcuts/macros

Insights from conversational data

Best-in-class omni-channel support

Enterprise security with data encryption

Handles 85% of routine enquiries

Set-up process takes minutes

Natural language processing

Text-to-speech

Managed service available

Encrypted connection

Secure data storage

Increases customer satisfaction

Increases capacity

Lowers costs

Requires CRM integration

High dependency on external platforms

Limited to English language

No on-premise option

Dependency on team response bank

Issues with large data sets

No multi-language support

No offline option

Can't handle multiple industries

No standalone application

No multilingual support

Lacks API integration

Not fully customizable

Not open source

Lack of real-time analytics

No mobile application

Setup not user-friendly

Limited customer support channels

No personal data control features

Lacks data export functionality