Richpanel or Tawk? A Comprehensive Review

Speedy ticket resolution

Seamless tech stack integration

Multichannel functionality

Extensive reporting & analytics

Built-in self-service portal

Order tracking and reporting

Built-in commerce tools

Product recommendation capabilities

Invoice generation ability

Promotes team collaboration

Free comprehensive chat tools

Includes live chat software

Real-time traffic monitoring

Interactivity with website visitors

In-built CRM tool

Contacts management and organization

Help Center feature for self-service

Provision of Chat Pages for customization

Supports team chat for collaboration

Efficient response to customer inquiries

No specified language support

Unverified impact on sales

May over-rely on templates

Limited social media integrations

Assumes mainly eCommerce usage

User roles are undefined

No specifics on data security

Limited platform integration details

Unmentioned customization capabilities

Limited bot training capabilities

Lacks on-premise solution

Dependent on Google Cloud

Limited customization options

Potential latency issues

No data backup options

No multi-channel support

Hiring chat agents costs

Not suitable for heavy traffic

New features might be unstable