Nextiva or alphachat? A Comprehensive Review

Centralizes business communication

Streamlines customer interaction

Offers diverse communication options

Features voice and video calls

Includes chat function

Social media engagement

Email communication integrated

Promotes efficient communication management

Improves customer service

Enhances customer satisfaction

Quick setup

Efficiency improvement

Pre-trained in all languages

24/7 service availability

Advanced FAQ handling

Self-service system

Intent detection for accuracy

CRM integration

Backend Data connectivity

Authentication via standard log-in

Lacks in-depth analytics

Limited customization options

No CRM functionality

Not optimised for mobile

Intense training required

Interface can be complex

Lacks transparency in pricing

Limited automation capabilities

Doesn't support all languages

No offline usage

Requires English for training

Possible disclosure of CRM data

Limited customization of widget triggers

Didn't mention encryption of data

Possible integration limitations

Potential lag in non-English languages

Limited with handling complex issues

Potential over-dependence on intent detection

Requires standard log-in for authentication

Some restriction in API usage