Kustomer or Deflekt? A Comprehensive Review

Streamlines customer service tasks

Superior customer experiences

Centralizes customer data

Platform wide omnichannel messaging

Unified view of customers

Data-driven support efficiency

Resolves customer issues swiftly

Accurate problem resolution

Anticipates customer needs

Minimizes inbound support volume

Automates customer support emails

Dashboard for monitoring metrics

Deflection rates observable

Supports external integrations

Supports multiple languages

Fallback scenario functionality

Data extraction feature

Email reply customization

Various plan options

Free plan availability

No free trial available

Complex integration process

Limited app marketplace

Lack of customization options

No multilingual support

Potentially high learning curve

Limited self-service capabilities

Dependent on high-quality data

Potential data privacy concerns

Can be expensive

No refunds for canceled plans

Language detection not present

Limited deflections in free plan

Depends on chatbot's effectiveness

Possible delay due to deactivation

Dashboard might not track everything

Limited inbox aliases

Potential mismatch due to multilanguage

Requires setting up multiple inboxes for different languages