Kore.ai vs Ebi

Kore.ai or Ebi? A Comprehensive Review

Kore.ai

Kore.ai

Automated interaction via virtual assistant platform.

Ebi

Ebi

Assisted platform for customer service and support.

Overview

Description

Kore.ai is a virtual assistant platform that streamlines interactions through automation. The AI-powered platform, known for its Experience Optimization (XO), seamlessly combines

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EBI, an assisted platform for customer service and support, is a smart solution for businesses. With its advanced features such as natural language processing, text-to-speech, and AI-driven

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Pricing Options

  • No free trial
  • Not Available
  • No free trial
  • $123, month

Features

Total Features

Features
Features

Unique Features

No features

No features

Pricing

Pricing Option

      Starting From

      • Not Available
      • $123, month

      Other Details

      Customer Types

      • No customer type information available
      • No customer type information available

      User Reviews

      User Ratings

      No Reviews

      No Reviews

      Pros

      • Automates front and back-office interactions

      • Optimized for every industry

      • Supports Customer Experience and Employee Experience

      • Offers industry-specific products (BankAssist

      • HealthAssist

      • etc.)

      • Provides training resources (white papers

      • case studies

      • webinars)

      • Support in English

      • Handles 85% of routine enquiries

      • Set-up process takes minutes

      • Natural language processing

      • Text-to-speech

      • Managed service available

      • Encrypted connection

      • Secure data storage

      • Increases customer satisfaction

      • Increases capacity

      • Lowers costs

      Cons

      • Limited language support

      • Overloaded with features

      • No integration with workflow engine

      • Missing concrete pricing information

      • Not user-friendly for non-tech persons

      • No multilingual support

      • Lacks API integration

      • Not fully customizable

      • Not open source

      • Lack of real-time analytics

      • No mobile application

      • Setup not user-friendly

      • Limited customer support channels

      • No personal data control features

      • Lacks data export functionality

      Media and Screenshots

      Screenshots

      Kore.ai
      Ebi

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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