Iceberg or Cognigy? A Comprehensive Review

Available on iOS devices

Seamless group discussions

Potential for discussion threads

Potential for automated moderation

Potential for semantic analysis

Ratings and reviews available

Regular updates and improvements

User-guide available

Potential chat organization and management

Potential chat complexity understanding

Generates customer service experiences

Transforms contact center experiences

Serves various industries

Seamless integration with multiple platforms

Virtual Agents for automation

Voice Gateway for connectivity

Multimodal CX for cross-channel journeys

Agent Copilot for agent assistance

Reporting and analytics suite

Continual platform updates

Compatibility limited to Apple

Requires iOS 16.4 or later

No cross-platform functionality

Potential linguistic limitations

No specified offline functionality

Non-inclusive of other messaging apps

Only available in English

Lacks concrete feature descriptions

Size of the app (64.3 MB)

No free trial

Limited integrations

Requires coding knowledge

Complicated platform for beginners

Limited customer support

High cost

Limited languages supported

Accessibly issues