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Haptik vs Frankly

Haptik or Frankly? A Comprehensive Review

	Haptik Manage customer lifecycle with Generative AI-powered Conversational CRM. Visit Website Visit Website	Frankly Enabling multi-channel customer-staff engagement. Visit Website Visit Website

Overview

Description	Introducing Haptik, the ultimate Conversational CRM powered by Generative AI to help enterprises effectively manage the entire customer lifecycle. With an array of powerful tools, Haptik Read more +	Introducing Frankly, a cutting-edge software that empowers businesses with comprehensive multi-channel engagement capabilities. Powered by AI, Frankly streamlines interactions between Read more +
Pricing Options	No free trial Not Available	No free trial Not Available
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Features

Total Features	Features	Features
Unique Features	No features	No features
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Pricing

Pricing Option
Starting From	Not Available	Not Available
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Other Details

Customer Types	No customer type information available	No customer type information available
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User Reviews

User Ratings	No Reviews	No Reviews
Pros	Conversational CRM Unified cross-channel conversation platform Enhances marketing efforts Optimizes sales conversions Intelligent user behavior analytics 24/7 support availability Dynamic response generation CRM & Web API integration Contextual inbox for support agents Pre-loaded customer detail provision	Multi-channel customer-staff engagement Built-in multilingual capabilities Dashboard with analytics Quality analysis tools Facilitates efficient interaction Respect for cultural nuances Improves customer relationships Enhances community engagement Data-rich insights on users Easy to use interface
Cons	No Multi-Language Support Overdependency on WhatsApp No Email Integration No voice support No SDK for Customisation No Omnichannel Experience Limited Bot Customisation No On-Premises Solution No Slack Integration Focuses Only on Enterprises	No mobile compatibility Lacks third-party integrations No offline access Limited customization options No real-time analytics Non-user friendly dashboard Slow data processing No predictive analytics Limited multilingual support Lacks robust security measures

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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