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Gorgias vs Inbenta

Gorgias or Inbenta? A Comprehensive Review

	Gorgias Provide multichannel customer service from a single app. Visit Website Visit Website	Inbenta Customer support chatbot solution. Visit Website Visit Website

Overview

Description	Gorgias, a premier helpdesk tool tailored for e-commerce stores, streamlines customer service by centralizing all support channels within one app. Its advanced automation capabilities Read more +	Inbenta is a reputable company in the field of AI and NLU technology, offering a comprehensive customer support chatbot solution. Their software utilizes Cookiebot, which uses cookies to Read more +
Pricing Options	No free trial $360, month	No free trial Not Available
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Features

Total Features	Features	Features
Unique Features	No features	No features
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Pricing

Pricing Option
Starting From	$360, month	Not Available
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Other Details

Customer Types	No customer type information available	No customer type information available
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User Reviews

User Ratings	1/5	No Reviews
Pros	E-commerce specific All-in-one support inbox Multichannel customer service Integrated with popular e-commerce platforms Automation features Instant resolutions Automated support ticket management Automatic return processing Auto-sends tracking information Discount code generation	Global leader in NLU Enterprise search solution Ecommerce search functionality Automated support ticketing Advanced knowledge management Personalized content via Cookiebot Social media features integration Website traffic analysis User settings remembered (preferences) Data retention in browser
Cons	Limited to e-commerce stores Automations may be restrictive Not all e-commerce platforms supported No self-service option mentioned No sentiment analysis mentioned Possible steep learning curve	Uses multiple cookies Stores user data Requires user consent IndexedDB data deletion New conversation overwrites old Relies on third-party providers Collects statistical data Ads displayed based on data No explicit data security features No listed multi-language support

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Screenshots

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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