Gorgias or Ebi? A Comprehensive Review

E-commerce specific

All-in-one support inbox

Multichannel customer service

Integrated with popular e-commerce platforms

Automation features

Instant resolutions

Automated support ticket management

Automatic return processing

Auto-sends tracking information

Discount code generation

Handles 85% of routine enquiries

Set-up process takes minutes

Natural language processing

Text-to-speech

Managed service available

Encrypted connection

Secure data storage

Increases customer satisfaction

Increases capacity

Lowers costs

Limited to e-commerce stores

Automations may be restrictive

Not all e-commerce platforms supported

No self-service option mentioned

No sentiment analysis mentioned

Possible steep learning curve

No multilingual support

Lacks API integration

Not fully customizable

Not open source

Lack of real-time analytics

No mobile application

Setup not user-friendly

Limited customer support channels

No personal data control features

Lacks data export functionality