Gold Retriever or Tactful? A Comprehensive Review

Open-source tool

Enables storage of personalized data

Enables retrieval of personalized data

Enables reasoning with personalized data

Overcomes ChatGPT's limitations

Updates real-time data

Indexing capability for data

Custom plugin creation

Enhances accuracy of outputs

Tool for text data integration

Omnichannel communication

Unified inbox

Queue management

Complex reporting features

Integrated ticketing system

Maintains conversation continuity

Expedited support based on priority

Detailed agent analytics

Improved customer service

Centralized information sharing

Installation via pip required

User needs to index data

Requires plugin deployment and integration

Limited to textual data

May struggle with real-time data

Relies heavily on user-input data

Required knowledge of creating plugins

Handling large datasets could be cumbersome

Lacks voice recognition

No real-time language translation

No predictive analytics

No sentiment analysis

No AB testing for chatbot

No multi-lingual support

No SMS integration

No Video Chat support