Gold Retriever or Cognigy? A Comprehensive Review

Open-source tool

Enables storage of personalized data

Enables retrieval of personalized data

Enables reasoning with personalized data

Overcomes ChatGPT's limitations

Updates real-time data

Indexing capability for data

Custom plugin creation

Enhances accuracy of outputs

Tool for text data integration

Generates customer service experiences

Transforms contact center experiences

Serves various industries

Seamless integration with multiple platforms

Virtual Agents for automation

Voice Gateway for connectivity

Multimodal CX for cross-channel journeys

Agent Copilot for agent assistance

Reporting and analytics suite

Continual platform updates

Installation via pip required

User needs to index data

Requires plugin deployment and integration

Limited to textual data

May struggle with real-time data

Relies heavily on user-input data

Required knowledge of creating plugins

Handling large datasets could be cumbersome

No free trial

Limited integrations

Requires coding knowledge

Complicated platform for beginners

Limited customer support

High cost

Limited languages supported

Accessibly issues