Frankly or alphachat? A Comprehensive Review

Multi-channel customer-staff engagement

Built-in multilingual capabilities

Dashboard with analytics

Quality analysis tools

Facilitates efficient interaction

Respect for cultural nuances

Improves customer relationships

Enhances community engagement

Data-rich insights on users

Easy to use interface

Quick setup

Efficiency improvement

Pre-trained in all languages

24/7 service availability

Advanced FAQ handling

Self-service system

Intent detection for accuracy

CRM integration

Backend Data connectivity

Authentication via standard log-in

No mobile compatibility

Lacks third-party integrations

No offline access

Limited customization options

No real-time analytics

Non-user friendly dashboard

Slow data processing

No predictive analytics

Limited multilingual support

Lacks robust security measures

Requires English for training

Possible disclosure of CRM data

Limited customization of widget triggers

Didn't mention encryption of data

Possible integration limitations

Potential lag in non-English languages

Limited with handling complex issues

Potential over-dependence on intent detection

Requires standard log-in for authentication

Some restriction in API usage