Forethought or Ebi? A Comprehensive Review

Automated customer support

Language modeling prediction

Effective and rapid responses

Multi-feature platform

Automates answers

Enriches cases with sentiment

Prioritizes and routes urgency

Empowers agents with knowledge

Tracks performance in real time

Integrable with support platforms

Handles 85% of routine enquiries

Set-up process takes minutes

Natural language processing

Text-to-speech

Managed service available

Encrypted connection

Secure data storage

Increases customer satisfaction

Increases capacity

Lowers costs

No multilingual support mentioned

No specific tool integration mentioned

Not specified for small businesses

No offline support tools

Lack of advanced analytics

No free trial or version

Requires data for training

No customizable chat interface

Limited sector-specific customization

No voice chat support

No multilingual support

Lacks API integration

Not fully customizable

Not open source

Lack of real-time analytics

No mobile application

Setup not user-friendly

Limited customer support channels

No personal data control features

Lacks data export functionality