Desku vs Kore.ai

Desku or Kore.ai? A Comprehensive Review

Desku

Desku

Business support and chat solution.

Kore.ai

Kore.ai

Automated interaction via virtual assistant platform.

Overview

Description

Desku, a powerful business support and chat solution, enhances customer satisfaction and retention through streamlined communication. It integrates live chat, email, and social media

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Kore.ai is a virtual assistant platform that streamlines interactions through automation. The AI-powered platform, known for its Experience Optimization (XO), seamlessly combines

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Pricing Options

  • No free trial
  • $19, month
  • No free trial
  • Not Available

Features

Total Features

Features
Features

Unique Features

No features

No features

Pricing

Pricing Option

      Starting From

      • $19, month
      • Not Available

      Other Details

      Customer Types

      • No customer type information available
      • No customer type information available

      User Reviews

      User Ratings

      No Reviews

      No Reviews

      Pros

      • Unified communication platform

      • Integrated live chat

      • Email and social integration

      • Customized solutions for industries

      • Shared email inboxes

      • Social media inboxes

      • Customer knowledge base

      • E-commerce platform support

      • Real-time assistance

      • Intuitive platform

      • Automates front and back-office interactions

      • Optimized for every industry

      • Supports Customer Experience and Employee Experience

      • Offers industry-specific products (BankAssist

      • HealthAssist

      • etc.)

      • Provides training resources (white papers

      • case studies

      • webinars)

      • Support in English

      Cons

      • No included pricing information

      • No mobile app noted

      • Lack of integrations listed

      • Features dependent on upcoming updates

      • Possibly complex platform navigation

      • Overwhelming amount of features

      • Potential lack of user tutorials

      • Limited social media platforms support

      • Lack of multilingual support

      • No mention of scalability

      • Limited language support

      • Overloaded with features

      • No integration with workflow engine

      • Missing concrete pricing information

      • Not user-friendly for non-tech persons

      Media and Screenshots

      Screenshots

      Desku
      Kore.ai

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      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Neither Desku nor Kore.ai offers a free trial.

      The starting price of Desku begins at $19/month, while pricing details for Kore.ai are unavailable.

      Desku offers several advantages, including Unified communication platform, Integrated live chat, Email and social integration, Customized solutions for industries, Shared email inboxes and many more functionalities.

      The cons of Desku may include a No included pricing information, No mobile app noted, Lack of integrations listed, Features dependent on upcoming updates. and No mention of scalability

      Kore.ai offers several advantages, including Automates front and back-office interactions, Optimized for every industry, Supports Customer Experience and Employee Experience, Offers industry-specific products (BankAssist, HealthAssist and many more functionalities.

      The cons of Kore.ai may include a Limited language support, Overloaded with features, No integration with workflow engine, Missing concrete pricing information.

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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