Deflekt or Email AI for E-Commerce by 1hero? A Comprehensive Review

Automates customer support emails

Dashboard for monitoring metrics

Deflection rates observable

Supports external integrations

Supports multiple languages

Fallback scenario functionality

Data extraction feature

Email reply customization

Various plan options

Free plan availability

Optimizes ecommerce customer support

Handles routine customer inquiries

Offers draft and auto mode

Integrates with Gmail

Integrated with Shopify

Answers order

tracking

warranty queries

Average response time 60 minutes

Customizable Gmail filters

No refunds for canceled plans

Language detection not present

Limited deflections in free plan

Depends on chatbot's effectiveness

Possible delay due to deactivation

Dashboard might not track everything

Limited inbox aliases

Potential mismatch due to multilanguage

Requires setting up multiple inboxes for different languages

Limited to Shopify integration

Only Gmail for email

Not free for autopilot mode

Limited number of emails for Explorer Plan

Cost per response generated

No obvious API access

Must upload SOP/FAQ

Adaptation requires modifying SOP/FAQ

Elf-adjustment only based on previous interactions

Reply time in explorer plan