Deflekt or Dixa? A Comprehensive Review

Automates customer support emails

Dashboard for monitoring metrics

Deflection rates observable

Supports external integrations

Supports multiple languages

Fallback scenario functionality

Data extraction feature

Email reply customization

Various plan options

Free plan availability

All-in-one customer service solution

Unified agent workspace

Multiple channels integration

No need for plug-ins

'Dixa Channels' for single login

Provides relevant customer data

Conversation history on one screen

Access to knowledge resources

Allows personalized service

'Dixa Conversation Engine' for interaction management

No refunds for canceled plans

Language detection not present

Limited deflections in free plan

Depends on chatbot's effectiveness

Possible delay due to deactivation

Dashboard might not track everything

Limited inbox aliases

Potential mismatch due to multilanguage

Requires setting up multiple inboxes for different languages

No plug-in support

Limited knowledge resources

Lack intelligent routing

No drag and drop flow builder

MIM chatbot restricted

Unified platform dependency

No offline feature

Limited integration capabilities

No free version

Customer data might be limited