Customerly AI or Ebi? A Comprehensive Review

Adapts and learns continuously

Automates complex tasks

Smart escalation functionality

Understands customer needs

Handles multiple questions simultaneously

Provides multilingual support

Includes chat functionality

Features a help center

Offers marketing automation

Sends newsletters

Handles 85% of routine enquiries

Set-up process takes minutes

Natural language processing

Text-to-speech

Managed service available

Encrypted connection

Secure data storage

Increases customer satisfaction

Increases capacity

Lowers costs

Limited customization options

Potential language translation inaccuracies

Doesn't support all languages

Possible data privacy concerns

Smart escalation may be disruptive

Relies on predefined responses

May struggle with unique queries

Automation could lead to impersonality

Need for continuous knowledge base updates

Multiple features might overwhelm users

No multilingual support

Lacks API integration

Not fully customizable

Not open source

Lack of real-time analytics

No mobile application

Setup not user-friendly

Limited customer support channels

No personal data control features

Lacks data export functionality