Converso.io or Kore.ai? A Comprehensive Review

Multi-platform operation

Seamless transition to human agents

Significant reduction in message volumes

Automated basic query handling

Complex queries assigned to humans

Retention of all chat history

Access to company's knowledge base

Redirection of comprehensive queries

Under-development customer portal

Chat history review

Automates front and back-office interactions

Optimized for every industry

Supports Customer Experience and Employee Experience

Offers industry-specific products (BankAssist

HealthAssist

etc.)

Provides training resources (white papers

case studies

webinars)

Support in English

Customer portal under development

No integration with Instagram or Slack

Company-specific data required for training

No multi-language support mentioned

GDPR issues with archiving personal messages

No native CRM integration mentioned

WhatsApp connection needs business API

No specifics on system security

Limited language support

Overloaded with features

No integration with workflow engine

Missing concrete pricing information

Not user-friendly for non-tech persons