Converso.io vs Ebi

Converso.io or Ebi? A Comprehensive Review

Converso.io

Converso.io

Save agent time with AI-powered customer support

Ebi

Ebi

Assisted platform for customer service and support.

Overview

Description

Introducing Converso.io, the ultimate AI-powered customer support tool for all your communication needs. Designed to save time and reduce resources, Converso operates seamlessly across

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EBI, an assisted platform for customer service and support, is a smart solution for businesses. With its advanced features such as natural language processing, text-to-speech, and AI-driven

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Pricing Options

  • No free trial
  • Not Available
  • No free trial
  • $123, month

Features

Total Features

Features
Features

Unique Features

No features

No features

Pricing

Pricing Option

      Starting From

      • Not Available
      • $123, month

      Other Details

      Customer Types

      • No customer type information available
      • No customer type information available

      User Reviews

      User Ratings

      No Reviews

      No Reviews

      Pros

      • Multi-platform operation

      • Seamless transition to human agents

      • Significant reduction in message volumes

      • Automated basic query handling

      • Complex queries assigned to humans

      • Retention of all chat history

      • Access to company's knowledge base

      • Redirection of comprehensive queries

      • Under-development customer portal

      • Chat history review

      • Handles 85% of routine enquiries

      • Set-up process takes minutes

      • Natural language processing

      • Text-to-speech

      • Managed service available

      • Encrypted connection

      • Secure data storage

      • Increases customer satisfaction

      • Increases capacity

      • Lowers costs

      Cons

      • Customer portal under development

      • No integration with Instagram or Slack

      • Company-specific data required for training

      • No multi-language support mentioned

      • GDPR issues with archiving personal messages

      • No native CRM integration mentioned

      • WhatsApp connection needs business API

      • No specifics on system security

      • No multilingual support

      • Lacks API integration

      • Not fully customizable

      • Not open source

      • Lack of real-time analytics

      • No mobile application

      • Setup not user-friendly

      • Limited customer support channels

      • No personal data control features

      • Lacks data export functionality

      Media and Screenshots

      Screenshots

      Converso.io
      Ebi

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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